General terms and conditions
General remarks
We strive to serve all of our customers to their utmost satisfaction at all times. This includes our fair terms and conditions of business.We supply only factory-new products in genuine branded quality.
The contract is concluded in that we accept, through our order confirmation, the customer's offer to enter into a contract by way of placing an order. This order confirmation includes the material content of the order placed.
Any questions concerning our terms and conditions of business should be addressed to info@creativeworks.ch
Refusal of acceptance
In the event of unjustified refusal to accept the goods delivered, we reserve the right to charge the costs incurred. Repeated refusal to accept the goods will lead to the customer number being barred.Warranty / Liability
Liability on the goods supplied is limited to a replacement delivery. Claims for rescission of contract or reduction in payment will not be considered provided a replacement delivery can be made within a reasonable period of time.Complaints regarding product defects may be made within 8 days. If an inspection of the defective product reveals that the defect is attributable to negligence on the part of the purchaser (such as damage due to careless handling), the purchaser shall be liable for the cost of the replacement delivery.
We accept no liability for any hardware damage caused by the copy protection.
Our liability for our own fault, as well as that of our legal representatives and agents is limited to intent and gross negligence. This does not apply to the breach of fundamental contractual obligations and absence of warranted characteristics.
Place of jurisdiction
Our business activities are based exclusively on Swiss law. The place of jurisdiction is Root / LU.We also reserve the right to pursue legal proceedings at the customer's place of jurisdiction.
Delivery Terms
Depending on the time of receipt of the order, immediately available articles will be handed over to our delivery service on the same day or the next working day. Please note the delivery periods quoted on our website for the product concerned. These are typical times which may, however, vary in the event of supply shortages in the industry. A delay in delivery will never result in a reduction in the selling price.In order to deliver the goods as quickly as possible, we may make part deliveries. This will not involve any additional expense.
In the case of mixed orders, we are unable to guarantee simultaneous delivery of the articles.
We reserve the right to limit orders to consumer quantities in the case of articles in short supply and special offers.
Prices
Creative Works Records makes no charge for delivery, irrespective of the order quantity.VAT, where applicable, is included in the quoted price.
Payment Terms
LPCD
Double CD
DVD
The cheapest way to order (no extra charges):
Please send the total amount in cash, preferably between two sheets of paper, together with the completed order form (please see order form opposite), in an envelope addressed to:
Creative Works Records, Mike Wider, Ronmatt 2, CH-6037 Root, Switzerland.
After arrival of payment, you will receive your order as soon as possible.
International money order, cheque (extra charge CHF 10.00 / EUR 7.00 / USD 9.00) PRICES (postage included)
CD: CHF 25.00 / EUR 18.00 / USD 25.00
Double CD: CHF 35.00 / EUR 25.00 / USD 30.00
CD/DVD: CHF 25.00 / EUR 18.00 / USD 25.00
LP: CHF 10.00 / EUR 15.00 / USD 20.00
For orders on account, we allow 10 days for payment.
Unauthorised deductions will be recharged.
In the event of late payment, we are entitled to charge 5% interest on arrears in addition to the reminder costs. We reserve the right to bar customers and to take legal proceedings should the need arise.
Via bank:
Recipient: Wider Michael, Creative Works, CH-6037 Root, Switzerland
Account no.: UBS private account 248-70113942.0
IBAN: CH78 0024 8248 7011 3942 0
BIC: UBSWCHZH80A
Recipient’s bank: UBS AG, Postbox, CH-6002 Lucerne, Switzerland
Via post office:
Recipient: Wider Michael, Creative Works, CH-6037 Root, Switzerland
Account no.: 60-13453-8
IBAN electronic: CH6209000000600134538
IBAN paper: IBAN CH62 0900 0000 6001 3453 8
SWIFT code: POFICHBE
Clearing no.: 09000
Recipient’s bank: Swiss Post, PostFinance, Engehaldenstr. 37, CH-3030 Bern, Switzerland
If payment is made by credit card, the card will only be debited when the goods are despatched. In the case of part deliveries, each shipment will be charged separately.
Return / Exchange
Exchange or return of sound, picture and information carriers is not possible for copyright reasons. The only grounds for exchange are incorrect delivery or manufacturing defect. Return shipments must be accompanied by the invoice or delivery note, otherwise it will not be possible to process them. Transport damage must be reported to us within 48 hours, otherwise the entitlement to free replacement lapses. There shall be no right to return the goods purely on grounds of dislike.Return shipments by letter post:
– write "retour an Absender" on the letter
– prepayment is not required
– place in a yellow letter box
Return shipments by parcel post:
These are to be handed in at the post office counter. Any postage costs will be deducted from the invoice or credited to the credit balance in the customer's Creative Works Records account.
Creative Works Records
Michael Wider Creative Works
Mike Wider
Ronmatt 2
CH-6037 Root
E-Mail: info [at] creativeworks [dot] ch
Phone: +41 (0)41 450 33 96
Fax: +41 (0)41 450 44 82
Company Number: CHE-104.860.580
Mike Wider
Ronmatt 2
CH-6037 Root
E-Mail: info [at] creativeworks [dot] ch
Phone: +41 (0)41 450 33 96
Fax: +41 (0)41 450 44 82
Company Number: CHE-104.860.580
2012 © Copyright. All rights reserved. Creative Works Records
